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AI Leadership Forum

Reimagining Customer Experience in the Age of Digital Transformation

Thursday 21st Nov 2024 @ GMT 10:00 - 11:00

Zoom | UK

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About the event

As businesses navigate their relationship with customers – storytelling and humanised marketing have emerged as powerful tools to connect with people, foster trust, and enhance CX design.
This panel discussion will explore how organisations can leverage story and digital tools, to create meaningful customer experiences.
Through examples and expert insights, our community will uncover strategies to build loyalty, drive engagement, and stay ahead in a dynamic market.

Join this session to:

  • Explore how storytelling can enhance CX design by fostering trust, evoking empathy, and humanising digital interactions.
  • Discover how AI-powered personalisation and human-centric approaches can work together to create meaningful, scalable, and impactful B2B and B2C experiences.
  • Dive into the technical side of CX design, examining tools, platforms, and strategies for creating seamless and consistent customer journeys across all touchpoints.
  • Gain insights into aligning storytelling with broader brand strategies and designing CX solutions that evolve with changing customer expectations.
  • Learn how to leverage customer feedback and emerging trends to design experiences that build satisfaction and loyalty.
Register

Event Speakers

Paul Cash

Founder

Rooster Punk

Swapnil Kashyap

Director

Axioms Consulting Ltd

Justin Hunt

Founder

Digitial Leadership Forum

What is a DLF event

The Digital Leadership Forum is a membership community of innovative digital leaders from some of the world’s leading organisations including HSBC, GSK, BT, BDO, Pinsent Masons, Freshfields, G4S and many more

We run sessions for our members online and face-to-face on Digital Marketing; Analytics and Automation; Digital Customer Experience, Agility; Metaverse, ChatGPT and Generative AI; Data Ethics.

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