Reimagining Digital Customer Experiences

Thursday 21st Oct 2021 @ BST 10:00 - 11:30

Zoom | UK

Learn how to improve the content and quality of your customers’ digital interactions with your business.

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What is a DLF event

The Digital Leadership Forum is a membership community of innovative digital leaders from world leading brands. Each month we host interactive knowledge-sharing sessions for our members where you can share experiences and gain fresh insights to drive your digital transformation strategies.

What happened at the event

In October 2021, members of The Digital Leadership Forum met over Zoom to discuss ‘Reimagining Digital Customer Experiences’.

Representatives from leading organisations Pfizer, G4S, Takeda, BT, MSD, LV=, Takeda, EDF Energy, Skipton Building Society, Belron International, Hootsuite, AXA Health, BDO, Highways England and more joined this session to explore these ideas plus many more.

How can you reimagine your digital customer experiences?

Attendees heard from Fidelity International and Hootsuite to gain tips and insights on:

  • How to ensure you understand the life cycle of your customers
  • Bridging the gap between social media and customer care to deepen customer connections, drive business growth, and optimise workforce experience
  • Mapping out customers engagement throughout the customer journey
  • Using the same tool across the teams to improve CX and efficiencies

Presentations coming soon…


Stephanie Jeanmougin

Director, EMEA/ANZ Field Marketing


Nina Jones

Head of Adviser Experience

Fidelity International