In March 2022, we held our APAC event live from Singapore on Digital customer trends 2022 in partnership with BPP.
Digital channels have proved vital in response to the Covid-19 outbreak, allowing brands to deliver services customers need while adhering to social distancing mandates. Live chat pop-ups have been added to selected high-traffic web pages to allow chatbots and virtual assistants to shoulder additional customer care burdens. Additionally, IT budgets are increasing in areas such as cloud computing and cyber security. Asia’s consumer markets are not only growing rapidly but are diversifying and segmenting.
Hear from Cheetah Digital, Salesforce, and Forrester Research discuss how businesses are adapting to those changing digital consumer trends
Watch the presentation below:
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